Can Twitter get you better customer service?

Yesterday, I was reading my Twitter feed and saw a post from Michael Hyatt (@michaelhyatt), the CEO at Thomas Nelson Publishing in Nashville. He had a bad experience with a national floral company concerning a Mother’s Day delivery to his mother. The flowers were supposed to be delivered to her on Saturday, but on Sunday, he found out they were not delivered. He made a phone call to customer service and was frustrated with the phone response he received. He had been told they would try to get them delivered by 7 pm on Sunday, but if they were not able make it by 7, then they would give him a 50% refund. Can you believe it!

Social Media for Business???

Wondering if social media will work for business? Will it work for your business? Nashville publisher Michael Hyatt recently twittered a link to socialnomics.com which has a great video showing the positive results of using social media by businesses. Check it out Michael’s blog here: http://michaelhyatt.com/2009/12/social-media-roi-socialnomics.html (by the way you should follow [...]