Can Twitter get you better customer service?
Yesterday, I was reading my Twitter feed and saw a post from Michael Hyatt (@michaelhyatt), the CEO at Thomas Nelson Publishing in Nashville. He had a bad experience with a national floral company concerning a Mother’s Day delivery to his mother. The flowers were supposed to be delivered to her on Saturday, but on Sunday, he found out they were not delivered. He made a phone call to customer service and was frustrated with the phone response he received. He had been told they would try to get them delivered by 7 pm on Sunday, but if they were not able make it by 7, then they would give him a 50% refund. Can you believe it!
Still wondering about effectiveness of Social Media?
Erik Qualman has just uploaded the latest version of his popular video, “Socialnomics09″. This version has the most recent data concerning the explosion of social media in the past few months. If you’ve not seen it before, you’ll be amazed at the information that he gets across in a 4 minute video (of course, that’s [...]
Need help using Twitter in your business?
You hear a lot about the importance of using social media in business (and it is important) and you may have heard that social media is free (a lot of tools are free) but the content that you share is more important than the tools. Generating interesting and/or entertaining content probably won’t be free [...]
The 3 “C”s of social media
It seems people everywhere are discussing social media and sometimes it appears there are more questions than answers about what social media is and how you use it. Social media is a set of “media” tools (Facebook, Twitter, LinkedIn…) that you use for “Social” purposes. Social media is really about Community, Communication and Content. [...]
Twitter – What a community
I’ve been using Twitter for about a year and a half. In Knoxville, that meant that I was an “Early Adopter”. One of the first things we used it for was sending updates from football games we were covering. We had been streaming on-demand highlights of high school football games at Grace [...]
Social Media for Business???
Wondering if social media will work for business? Will it work for your business? Nashville publisher Michael Hyatt recently twittered a link to socialnomics.com which has a great video showing the positive results of using social media by businesses. Check it out Michael’s blog here: http://michaelhyatt.com/2009/12/social-media-roi-socialnomics.html (by the way you should follow [...]
