Can Twitter get you better customer service?

Yesterday, I was reading my Twitter feed and saw a post from Michael Hyatt (@michaelhyatt), the CEO at Thomas Nelson Publishing in Nashville. He had a bad experience with a national floral company concerning a Mother’s Day delivery to his mother. The flowers were supposed to be delivered to her on Saturday, but on Sunday, he found out they were not delivered. He made a phone call to customer service and was frustrated with the phone response he received. He had been told they would try to get them delivered by 7 pm on Sunday, but if they were not able make it by 7, then they would give him a 50% refund. Can you believe it!

Having trouble coming up with blog content?

Writing a blog for your business is one of the most effective marketing tools you can use to build community and drive prospects to your website.  The tools to write a blog are often free, easy to set up and easy to use.  The tough part is deciding the blog topics that would interest your [...]

Twitter – What a community

I’ve been using Twitter for about a year and a half. In Knoxville, that meant that I was an “Early Adopter”. One of the first things we used it for was sending updates from football games we were covering. We had been streaming on-demand highlights of high school football games at Grace [...]